PaniniClub / Customer care

Returns & Refunds

For purchases made directly from PaniniClub.

30-day return window · Prepaid U.S. return label · Fixed $5 deduction

Return eligibility

Contact us within 30 days of delivery to request a return. Items must be unused, undamaged, and returned with their original packaging and all included accessories.

Standard U.S. returns

For approved standard returns within the United States, we provide a prepaid return shipping label. A fixed $5 return shipping fee is deducted from your refund. Original shipping charges are non-refundable for standard returns.

Wrong or defective items

If you received the wrong item or believe your product is defective, contact us with your order number and photos. For a confirmed defect or shipping error on our part, PaniniClub covers the necessary return or replacement shipping. The $5 standard-return deduction does not apply.

Start a return

  1. Contact PaniniClub with your order number and the item you would like to return.
  2. Wait for approval, your return label, and shipping instructions before sending anything back.
  3. Pack the item securely with its original packaging and all included accessories, then ship it according to the instructions provided.

Refund timing

After your return arrives and is inspected, we aim to process approved refunds to your original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the credit.

International returns

The prepaid label and fixed $5 deduction apply to U.S. returns only. Contact us before returning an international order so we can confirm the return process and applicable shipping costs.

This return policy is separate from any applicable product warranty and does not limit rights available under applicable consumer law.